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Taylor Linke

Director of IT Innovation & Customer Experience, Washington State Health Care Authority

Taylor Linke, MBA, LSSBB, serves as the inaugural Director of the IT Innovation and Customer Experience Administration at the Washington State Health Care Authority. In this role Taylor is responsible for leveraging technology and person-centered design principles to enhance internal and external customer experience, as well as focusing on the development and support of the external health care delivery workforce. Prior to this role, Taylor has spent 20 years in public service focused on health and the delivery system.  Her most recent role was leading the Apple Health (Medicaid) operations, specifically, eligibility and enrollment, call centers, claims processing and coordination of benefits for the State of Washington and over 2 million beneficiaries.